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 Post subject: Information on Sales and Delivery to certain Countries
 Post Posted: Thu Dec 19, 2019 3:25 pm 
Railroad & Co.

Dear Railroader,

for certain reasons, which are explained in more detail in the following article, we do not sell our software directly to certain countries ourselves, but through a partner company.

Updated information on the countries currently affected and the responsible partner companies can also be found in a subsequent post on this topic.

In these countries, we are not your contractual partner when purchasing, but the commissioned partner company. Freiwald Software only delivers to these countries.

The order and purchase process for affected countries is as follows:

:arrow: In our shop, you first select the country to which the delivery should take place.
:arrow: If it is a country in which the sale takes place via an external partner, you will see a corresponding note that the sale is carried out via this partner and delivery is made via Freiwald Software.
:arrow: In the next step, you can arrange the desired items in the shopping cart.
:arrow: In the further course of the order, enter the information relevant to the delivery.
:arrow: At the end of the order you will be automatically redirected to the forms of the partner company.
:arrow: There you enter the information necessary for the payment, choose the desired payment method and arrange the payment to the partner company.

Please also note possible effects on prices. This is also explained in more detail in a subsequent article.

_________________
Best regards / Mit freundlichem Gruss
Freiwald Software
Railroad & Co.
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 Post subject: Re: Information on Sales and Delivery to certain Countries
 Post Posted: Thu Dec 19, 2019 3:31 pm 
Railroad & Co.

Further information:

The reasons why we do not sell directly to certain countries ourselves, but rather handle sales through a partner company, are diverse and generally differ from country to country.

Possible reasons are (examples without claim to completeness):

:arrow: Tax regulations apply in a country, which were designed for large export companies, but for a comparatively small company like ours require an unbearably high level of bureaucratic or financial expense.
:arrow: In a country, the basic frame conditions change so significantly that we are too uncertain about how to conduct sales business in due form in that country before, during and after these changes. As a precaution, in order not to violate regulations, we prefer to have our products sold in this country at least temporarily by external partners.

Hints:

:arrow: Technical support and after sales services are not affected.

Effects on prices:

:arrow: Costs for taxes, tax processing and commissions for an external partner are added to the prices otherwise applicable in the region concerned.

Here is a fictional example:
In Lesotho, the tax regulations change in such a way that taxes of 20% on our prices are incurred when exporting there. These taxes must be reported with a monthly declaration by a tax representative resident there (a fictitious, but realistic scenario that is already applying in some countries). To avoid this tax bureaucracy, which is not economically viable for us, we are moving our sales in this country to an external partner company.

On the price e.g. for TrainController 9 Bronze this has the following effects:

Users in non-German-speaking countries outside the EU pay USD 139 for TrainController 9 Bronze.

Due to the new regulations, the price in the affected country changes as follows:

..139.00 USD: Standard price for non-German-speaking countries outside the EU
+..27.80 USD: 20% tax
+..16.68 USD: 10% costs for tax processing and commissions of the external partner (may vary)
-------------------
..183.48 USD: total price

:arrow: This total price - possibly adjusted to a "smoother" and usually a bit lower value - is displayed for the country concerned in our shop.

_________________
Best regards / Mit freundlichem Gruss
Freiwald Software
Railroad & Co.
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 Post subject: Re: Information on Sales and Delivery to certain Countries
 Post Posted: Mon Jan 06, 2020 2:29 pm 
Railroad & Co.

Countries currently affected (in alphabetical order):


Liechtenstein:
Switzerland:
United Kingdom:
Responsible partner company: Digital River GmbH (MyCommerce/ShareIT)


As of January 6, 2020

_________________
Best regards / Mit freundlichem Gruss
Freiwald Software
Railroad & Co.
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